Field Service Technician III

Dupont•Edina, MN

8d•$32 - $50

About The Position

DuPont Water is hiring a Field Service Technician to support its System Integrated Solutions division. The role provides post-sale technical services at customer sites, including installation, maintenance, and repair of DuPont and third-party products and services. The technician works autonomously to ensure customer satisfaction and advises customers on preventive maintenance and configurations that may improve performance. The position requires advanced, specialized expertise typically developed through job-related training and considerable work experience. The technician performs complex work such as developing commissioning plans, advanced system development, and troubleshooting, and may start up small-range plants. The role contributes to project execution from kickoff through the warranty period and works with project stakeholders to support efficient completion. It may involve coordinating other field technicians without supervisory responsibility. The technician also manages travel arrangements and expenses, prepares service trip reports using a PC and MS365 applications, and must travel 95% of the time, with some weekend work.

Requirements

High school diploma or GED equivalent.
Basic understanding of process controls and control systems.
Understanding of the basic operation of membrane filtration equipment.
Ability to read and understand bills of materials (BOMs) and packing lists.
Ability to read and understand drawings, including P&IDs, electrical drawings, and single-line diagrams.
Ability to comply with DuPont safety guidelines and site safety reporting requirements.
Ability to perform simple mechanical and electrical troubleshooting.
Basic PLC troubleshooting skills, including digital and analog loops.
Understanding of basic hydraulics, pumping, and chemical systems.
Understanding of process instruments such as turbidity, flow, and pH instruments.
Excellent customer-facing skills and ability to work independently.
Ability to travel 95% of the time, including some weekend work.

Responsibilities

Perform complex tasks, including developing commissioning plans and advanced system development and troubleshooting.
Start up small-range plants as needed.
Contribute to project execution from initial kickoff through the entire warranty period and engage project stakeholders to support efficient completion.
Work within established procedures and practices.
Provide feedback for continuous improvement and propose process improvements.
May act as a lead by coordinating field technicians and facilitating their work, including scheduling coverage, without serving as a supervisor.
Interface with project managers and project engineers to help resolve issues.
Create travel itineraries using DuPont Concur Travel.
Manage travel expenses in accordance with DuPont travel guidelines.
Complete Service Trip Reports using a PC and MS365 applications.
Deliver post-sale technical services at customer sites, including installation, maintenance, and repair of DuPont and third-party products and services.
Advise customers on preventive maintenance and configurations that may improve performance.