Field Service Technician III

Renu Robotics•Little Rock, AR

10d•Remote

About The Position

Renu Robotics is seeking an experienced Field Service Technician III based in or near Memphis, Tennessee, or Little Rock, Arkansas. The remote-based, field-based role supports installation, maintenance, troubleshooting, and operation of autonomous robotic equipment at customer sites nationwide. The technician independently performs field work, diagnoses electrical and mechanical problems, and coordinates with Engineering, Operations, and technical support teams. The position requires extensive domestic travel, including overnight assignments that may last approximately two to three consecutive weeks, depending on business needs. Work is primarily outdoors at customer facilities, solar installations, and other remote field locations, with schedules that may vary according to customer needs, travel, equipment issues, and operational priorities. Occasional weekend work and overtime may be required. The role requires strong electrical and mechanical skills, independent problem-solving, customer service, and effective communication. Technicians must be comfortable working in varying weather conditions and on uneven terrain, and safely performing installation, maintenance, and repair activities, with or without reasonable accommodation. Compensation is $22.00–$30.00 per hour, based on experience and qualifications. Eligible full-time employees may receive medical, dental, and vision insurance; company-paid basic life insurance and long-term disability coverage; a 401(k) plan with company matching; paid time off and company holidays; company-provided tools and equipment; and professional development and growth opportunities.

Requirements

At least 3–5 years of experience in field service, electrical or mechanical maintenance, industrial equipment repair, robotics, automation, or a related technical field.
Technical degree, vocational certification, or equivalent hands-on experience in electrical, mechanical, industrial maintenance, or related systems.
Strong working knowledge of electrical and mechanical systems, including troubleshooting and component replacement.
Experience using electrical diagnostic tools, including multimeters and other testing equipment.
Ability to interpret technical manuals, electrical schematics, wiring diagrams, and mechanical drawings.
Proficiency with computers, mobile devices, diagnostic software, and technology-based service applications.
Demonstrated ability to troubleshoot technical problems independently and coordinate with remote support teams when needed.
Strong organizational, problem-solving, and time-management skills.
Excellent verbal and written communication skills and ability to interact professionally with customers and internal teams.
Valid driver's license and driving record that meets company standards.
Must be legally authorized to work in the United States.
Must reside in or near Memphis, Tennessee, or Little Rock, Arkansas.
Must be able to undertake extensive domestic travel, including overnight assignments that may last approximately two to three consecutive weeks.
Must be comfortable working outdoors in varying weather conditions and on uneven terrain.
Must be able to safely perform physical activities associated with equipment installation, maintenance, and repair, with or without reasonable accommodation.

Nice To Haves

Experience servicing robotics, autonomous vehicles, industrial automation, agricultural equipment, or similar electromechanical systems.
Experience with low-voltage and high-voltage electrical systems, electric motors, batteries, and charging systems.
Familiarity with GPS, sensors, controllers, and remote monitoring technology.
Experience with solar energy facilities, renewable energy operations, or outdoor industrial equipment.
Previous experience working independently in a field service or customer-facing technical role.

Responsibilities

Independently install, commission, maintain, troubleshoot, and repair autonomous robotic equipment and associated systems at customer sites.
Diagnose and resolve electrical, mechanical, and technical issues using diagnostic tools, software applications, and technical documentation.
Troubleshoot electrical components, batteries, wiring, sensors, motors, and mechanical assemblies.
Collaborate with Engineering and technical support teams to identify and resolve complex equipment issues.
Inspect equipment, conduct operational testing, and verify systems for safe and reliable performance.
Provide on-site and remote technical support to customers by phone, video conference, and other communication platforms.
Train customers and site personnel on equipment operation, routine maintenance, safety procedures, and basic troubleshooting.
Maintain accurate service records, repair documentation, and reports using company systems and applications.
Communicate equipment performance issues, recurring failures, and recommended improvements to Engineering and Operations.
Develop and maintain positive professional relationships with customers and site personnel.
Safely operate company vehicles, equipment, and tools in compliance with company policies and customer site requirements.
Follow safety procedures when working around electrical equipment, batteries, moving machinery, and autonomous systems.
Manage assigned service activities, travel arrangements, and work priorities in coordination with management.
Support other field service activities and technical projects as assigned.