Field Service Technician III

DuPont•Edina, MN

About The Position

DuPont Water is hiring a Field Service Technician to support its System Integrated Solutions division. The role delivers post-sale technical services at customer sites, including installation, maintenance, and repair of DuPont and third-party products and services. The technician works autonomously to ensure customer satisfaction and advises customers on preventive maintenance and configurations that may improve performance. The role requires advanced, specialized expertise typically developed through job-related training and considerable work experience. The technician performs complex tasks, including developing commissioning plans and advanced system development and troubleshooting, and may start up small-range plants. The position contributes to project execution from kickoff through the warranty period, works with project stakeholders to support efficient completion, and provides feedback and proposed process improvements. The technician may coordinate other field technicians but is not a supervisor. The position involves creating travel itineraries using DuPont Concur Travel, managing expenses under DuPont travel guidelines, and completing service trip reports using a PC and MS365 applications. Travel is required 95% of the time, with some weekend work.

Requirements

High school diploma or GED equivalent.
Basic understanding of process controls and control systems.
Understanding of the basic operation of membrane filtration equipment.
Ability to read and understand bills of materials (BOMs) and packing lists.
Ability to read and understand drawings, including P&IDs, electrical drawings, and single-line diagrams.
Ability to comply with DuPont safety guidelines and site safety reporting requirements.
Ability to perform simple mechanical and electrical troubleshooting.
Basic PLC troubleshooting skills, including digital and analog loops.
Understanding of basic hydraulics, pumping, and chemical systems.
Understanding of process instruments, such as turbidity, flow, and pH instruments.
Excellent customer-facing skills and ability to work independently.
Ability to travel 95% of the time and work some weekends.

Responsibilities

Perform complex field service tasks, including developing commissioning plans and advanced system development and troubleshooting.
Start up small-range plants, as needed.
Contribute to project execution from initial kickoff through the warranty period and engage project stakeholders to support efficient completion.
Work within established procedures and practices.
Provide feedback for continuous improvement and propose process improvements.
May act as a lead by coordinating other field technicians and facilitating their work, such as scheduling coverage; this role is not a supervisor.
Interface with project managers and project engineers to help resolve issues.
Create travel itineraries using DuPont Concur Travel.
Manage travel expenses in accordance with DuPont travel guidelines.
Complete service trip reports using a PC and MS365 applications.
Provide post-sale installation, maintenance, and repair services for DuPont and third-party products and services at customer sites.
Advise customers on preventive maintenance and configurations that may improve performance.