Field Service Technician III
About The Position
Technical Safety Services (TSS) is hiring a Field Service Technician III to perform hands-on refrigeration troubleshooting and repairs. The position is primarily shop-based in the Boston area, with occasional field support at customer facilities. The technician works independently, builds customer relationships, communicates service findings, and documents completed work. TSS provides hands-on training, ongoing mentorship, and opportunities for career advancement. TSS is a nationwide laboratory service provider supporting life sciences, healthcare, and research organizations. Its technicians test, certify, and service cleanrooms, fume hoods, biological safety cabinets, and other controlled-environment equipment to help labs operate safely, accurately, and in compliance.
Requirements
- High school diploma or equivalent; an associate or bachelor's degree is a plus.
- Approximately five years of hands-on refrigeration diagnosis and repair experience.
- Background in customer service and some mechanical or electrical experience.
- Strong problem-solving skills and willingness to learn new technical work.
- Good communication and basic math skills.
- Comfort using Microsoft Office.
- Ability to work independently, manage time, and travel, including some overnights.
- Valid driver's license with a clean driving record.
- Equivalent combinations of education, training, or hands-on experience are welcome.
Nice To Haves
- Associate or bachelor's degree.
- Technical school education.
- Massachusetts hot work refrigeration certifications.
Responsibilities
- Diagnose and repair refrigeration equipment, primarily in the shop, with occasional service at customer facilities.
- Work directly with clients to understand their needs, communicate clearly, and ensure the work is completed correctly.
- Communicate service findings and document completed work.
- Complete reports and required paperwork on time to keep projects on track and clients updated.
Benefits
- Hands-on training, ongoing mentorship, and career advancement opportunities.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with company match.
- Life insurance and short- and long-term disability coverage.
- Generous paid time off.
- 10 company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
