Field Installation Technician

NextLink•Hudson Oaks, TX

2d•Onsite

About The Position

The Field Installation Technician provides customer-facing installation and technical support for an Internet Service Provider serving residential, business, K-12 education, and government customers. The role involves customer installations, service visits, on-site troubleshooting, equipment upgrades, and equipment recovery. Work is performed in person at customer locations and includes physically installing Internet equipment.

Requirements

Professional dress, speech, and manner.
Ability to work independently and use sound judgment.
Ability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and changes in priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Must have and maintain a valid driver's license with a safe and acceptable driving record in compliance with company policy.
Ability to use tools to install equipment.
Ability to frequently move, transport, and position objects weighing at least 60 pounds.
Ability to climb rooftops of all types and perform job duties at heights, including climbing extended heights of up to 200 feet.
Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
Ability to frequently stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Ability to frequently use hand and power tools.
Combined employee and tool weight must not exceed the 300-pound limit specified by the safety-equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install Internet service for new customers based on the technology available, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer's desired location.
Configure routers and customer computers to access Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.