Field Installation Technician

NextLink • Waco, TX

6d • Onsite

About The Position

The Field Installation Technician completes customer installations, service visits, on-site troubleshooting, and equipment recovery. The work takes place at customer locations and combines physical installation of internet equipment with technical tasks such as updating databases. The technician provides service to residential, business, K–12 education, and government customers using the available technology. The role is classified as Field Operations – Installation and is non-exempt.

Requirements

• High school diploma or GED equivalent.
• Excellent customer service skills and technical ability.
• Professional dress, speech, and manner.
• Ability to work independently and apply sound judgment.
• Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
• Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
• Desire to learn and interest in technology.
• Must pass a drug screening test and criminal background check.
• Ability to use tools to install equipment.
• Ability to meet the physical demands of the role, including climbing roofs, ladders, and communication towers, and working at heights up to 200 feet.
• Ability to frequently move, transport, or position objects weighing at least 60 pounds; pull own body weight plus equipment weight up roofs and towers; and use hand and power tools.
• Combined employee and tool weight must not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems during service calls and restore functional service.
• Install internet service for new customers, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for internet access.
• Perform equipment upgrades for existing customers.
• Recover equipment.
• Perform other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED