Field Installation Technician

NextLink•Salina, KS

9d•Onsite

About The Position

The Field Installation Technician provides customer installations, service visits, on-site troubleshooting, equipment upgrades, and equipment recovery for an Internet Service Provider. The role requires strong customer service and technical skills and is performed at customer locations. Work includes physically installing internet equipment, including mounting equipment at or above roof height and running cable from outside the premises to the customer's chosen location. The technician also configures routers and customer computers for internet access. The position requires independent judgment, professionalism, accountability, organization, adaptability in a fast-paced environment, and an interest in learning about technology. The technician must pass a drug screening and criminal background check and maintain a valid driver’s license with a safe and acceptable driving record. The schedule is at least 40 hours per week, with overtime and on-call work as needed.

Requirements

Excellent customer service skills and technical ability.
Professional dress, speech, and manner.
Ability to work independently and use sound judgment.
Ability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment and manage interruptions and changing priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Must have and maintain a valid driver’s license with a safe and acceptable driving record in compliance with company policy.
Ability to use tools to install equipment.
Frequently move, transport, and position objects weighing at least 60 pounds.
Ability to climb rooftops of all types and perform job duties at heights.
Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
Frequently stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Frequently use hand and power tools.
Ability to climb extended heights of up to 200 feet.
Combined employee and tool weight must not exceed the 300-pound limit specified by the safety-equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install internet service for new customers based on available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable to the customer's desired location.
Configure routers and customer computers to access internet services.
Perform equipment upgrades for existing customers.
Recover equipment.
Perform other duties as assigned.