Traveling Field Installation Technician

NextLink•Lawton, OK

5d•Onsite

About The Position

The Traveling Field Installation Technician provides internet installation and service support at customer locations across the states where the company operates. The role requires 100% travel and alternates between at least two weeks out of market and two weeks in the home market. Work combines physical installation of internet equipment with technical tasks such as updating databases. Overnight stays are required during out-of-market travel. The technician completes new customer installations, service visits, troubleshooting, equipment upgrades, and equipment recovery. The position involves outdoor work and climbing communications towers, including towers up to 200 feet. Employees must complete and maintain tower safety and rescue training and follow safety requirements, including use of personal protective equipment. The position is classified as Field Operations – Installation and is non-exempt. Hours are irregular, with a minimum of 40 hours, overtime usually expected as needed, and on-call work as needed.

Requirements

High school diploma or GED equivalent.
Ability to travel; the position requires 100% travel.
Must pass tower certification training and successfully complete and maintain tower safety and rescue training.
Valid driver’s license and a safe/acceptable driving record in compliance with company policy.
Professional dress, speech, and manner.
Ability to work independently using sound judgment.
Comfort and recent experience working outdoors.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment and manage interruptions and changing priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Ability to use tools to install equipment.
Ability to lift, move, transport, and position objects weighing at least 60 pounds or more.
Ability to climb rooftops and work at heights, including climbing towers up to 200 feet, and repeatedly pull own body weight plus equipment weight up roofs and towers.
Ability to work in elevated positions and frequently stand, walk, stoop, sit, and climb ladders and communication towers.
Employee weight and tools combined may not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

Travel to company markets and customer locations as required.
Complete and maintain the tower safety and rescue training program.
Climb and work on communications towers to install, replace, and repair antenna systems equipment.
Conduct site surveys to evaluate potential customers’ serviceability.
Diagnose customer problems during service calls and restore service.
Install internet service for new customers using available technology, including mounting equipment at or above roof height and running Cat5-E or fiber optic cable to the customer’s desired location.
Configure routers and customer computers for internet access.
Perform equipment upgrades for existing customers.
Recover equipment.
Perform other duties as assigned.