Traveling Field Installation Technician

NextLink•Hastings, NE

10d•Onsite

About The Position

The Traveling Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery for an Internet Service Provider. The role combines physical installation work at customer locations with technical tasks such as updating databases and configuring customer equipment. Technicians travel to the states where the company operates, working a minimum of two weeks out of market followed by two weeks in their home market. The position requires 100% travel, including overnight stays during out-of-market assignments, and at least 40 hours of work per week. Hours are irregular, overtime is usually expected as needed, and on-call work may be required. The technician performs site surveys, diagnoses and restores service, installs and upgrades customer equipment, and works on communications towers. Work takes place outdoors in varying weather, near heavy machinery and moving vehicles, and at elevated heights. The position requires tower safety and rescue training, use of personal protective equipment, and the ability to perform physically demanding climbing, lifting, and tool-use tasks.

Requirements

High school diploma or GED equivalent.
Must pass the tower certification training program.
Valid driver’s license and a safe/acceptable driving record in compliance with company policy.
Professional dress, speech, and manner.
Ability to work independently and use sound judgment.
Comfort and recent experience working outdoors.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Ability to move, transport, and position objects weighing at least 60 pounds or more.
Ability to climb rooftops and perform duties at heights, including climbing extended heights of up to 200 feet.
Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
Ability to stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Ability to use hand and power tools frequently.
Employee weight and tools combined must not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

Travel to the states where the company operates, working a minimum of two weeks out of market followed by two weeks in the home market.
Complete customer installations, service visits, on-site troubleshooting, and equipment recovery.
Complete and maintain the tower safety and rescue training program.
Climb and work on communications towers, typically residential, to install, replace, and repair antenna systems equipment.
Perform site surveys to evaluate serviceability for potential customers.
Diagnose problems during customer service calls and restore functional service to existing customers.
Install Internet service for new customers, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable to the customer’s desired location.
Configure routers and customer computers for Internet access.
Perform equipment upgrades for existing customers.
Use tools to install equipment.
Perform other duties as assigned.