Traveling Field Installation Technician

NextLink•Springtown, TX

11d•Onsite

About The Position

The Traveling Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery for an Internet Service Provider serving residential, business, K-12 education, and government customers. The role combines hands-on installation work at customer locations with technical tasks such as updating databases and configuring routers and customer computers. The technician travels to states where the company operates, working a minimum of two weeks out of market followed by two weeks in the home market. The position requires tower safety and rescue training, working at heights, outdoor work, and overnight travel while out of market. Hours are irregular, with a minimum of 40 hours per week, overtime usually expected as needed, and on-call work as needed.

Requirements

High school diploma or GED equivalent.
Pass the tower certification training program.
Valid driver’s license and a safe/acceptable driving record in compliance with company policy.
Professional dress, speech, and manner.
Ability to work independently using sound judgment.
Comfortable with and recent experience working outdoors.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment and manage interruptions and shifting priorities.
Desire to learn and interest in technology.
Pass a drug screening test and criminal background check.
Ability to use tools to install equipment.
Ability to travel, including overnight stays during out-of-market travel.
Ability to meet the physical demands of the role, including lifting and moving objects of at least 60 pounds, climbing rooftops and towers up to 200 feet, and repeatedly pulling body weight plus equipment up roofs and vertical towers.
Employee weight and tools combined must not exceed the 300-pound limit specified by the safety-equipment manufacturer.

Responsibilities

Travel to the states where the company operates, following the two-weeks-out-of-market and two-weeks-in-home-market schedule.
Complete and maintain the tower safety and rescue training program.
Climb and work on communications towers to install, replace, and repair antenna systems equipment.
Perform site surveys to evaluate serviceability for potential customers.
Diagnose customer issues during service calls and restore service.
Install Internet service for new customers, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable to the customer’s desired location.
Configure routers and customer computers for Internet access.
Perform equipment upgrades for existing customers.
Recover equipment.
Update databases as part of the technical work.
Perform other duties as assigned.