Traveling Field Installation Technician

NextLink•Bridgeport, TX

11d•Onsite

About The Position

The Traveling Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery for an Internet Service Provider. The role involves working at customer locations, installing Internet equipment, and updating databases. Technicians travel to the states where the company operates, spending a minimum of two weeks out of market followed by two weeks in their home market. The position requires 100% travel, including overnight stays during out-of-market assignments. The work includes climbing communications towers and rooftops to install, replace, and repair antenna systems; surveying sites for prospective customers; diagnosing and resolving service issues; installing and upgrading customer equipment; running cable; and configuring routers and customer computers. Work takes place outdoors and at elevated heights, in varied weather and around machinery, vehicles, and noise. The position has irregular hours, a minimum of 40 hours per week, overtime as needed (usually expected), and on-call work as needed.

Requirements

High school diploma or GED equivalent.
Pass the tower certification training program.
Valid driver’s license and a safe/acceptable driving record in compliance with company policy.
Ability to travel; the position requires 100% travel and overnight stays during out-of-market assignments.
Ability to work independently using sound judgment.
Comfort working outdoors and recent outdoor work experience.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while handling interruptions and changing priorities.
Desire to learn and interest in technology.
Pass a drug screening test and criminal background check.
Ability to use tools to install equipment.
Professional dress, speech, and manner.
Ability to meet the position’s physical demands, including lifting or moving objects of 60 pounds or more, climbing roofs and towers up to 200 feet, and repeatedly pulling body weight plus equipment up roofs and towers.
Combined employee and tool weight must not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

Travel to service areas in the states where the company operates, including overnight travel during out-of-market assignments.
Complete and maintain tower safety and rescue training.
Climb and work on communications towers to install, replace, and repair antenna systems equipment.
Perform site surveys to evaluate serviceability for potential customers.
Diagnose problems during service calls and restore functional service to existing customers.
Install Internet service for new customers, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable to the customer’s desired location.
Configure routers and customer computers for Internet access.
Perform equipment upgrades for existing customers.
Recover equipment.
Update databases as part of installation and service work.
Perform other duties as assigned.