Technology Installation Field Technician
About The Position
Empire Southwest is seeking a Technology Installation Field Technician to install, troubleshoot, and repair telematics devices and components on heavy equipment. The technician performs hardware and software updates, basic troubleshooting of digital and analog electronic components, electrical wiring, and related mechanical systems, and communicates with internal and external clients about scheduled installations, repairs, and updates. The role involves traveling to client locations, including construction, mining, and landfill sites, and may require overnight travel, out-of-town assignments lasting several days, evenings, weekends, and after-hours work. The technician prepares service reports, maintains a company vehicle and equipment, uses company business systems and a laptop for work orders, research, ordering parts, and updates, and may assist higher-grade technicians with grade control installations. The position is safety-sensitive and requires adherence to company safety policies and procedures. This is an in-field position on the first/day shift. The schedule will be provided by the leader. The stated pay range is $22.22–$29.64 per hour; the specific rate and position grade depend on applicable differentials and the candidate’s experience and skill.
Requirements
- At least six months of related experience in a similar role and environment.
- Ability to speak, read, write, and comprehend English.
- Ability to keep safety a priority in the work environment.
- Ability to successfully complete a skills assessment (eTRAIN test).
- Valid/current driver’s license.
- Excellent client service skills.
- Own and maintain required personal tools.
- Proof of a high school diploma or General Education Degree (GED).
- Strong computer and phone skills, including sending emails and texts, using Microsoft Office applications, and accessing and searching the internet.
- Ability to use a laptop to access and maintain the work order system, email, order parts, perform software updates, locate installation and repair data, and complete registry editing.
- Ability to learn to read and interpret electrical system diagrams for installations and repairs.
- Ability to understand analog and digital sensors and their use in augmenting GPS data.
- Ability to learn how to troubleshoot electrical wiring on heavy equipment.
- Ability to understand and use a multimeter to test voltage, current, and continuity.
- Basic mechanical skills and knowledge, familiarity with fabrication practices, and ability to use hand and portable power tools.
- Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
- Ability to work collaboratively and as part of a team.
- Ability to travel to remote locations, stay overnight, and work weekends and after hours.
- Ability to make decisions and work independently.
- Acceptable attendance to meet company standards and requirements.
- Ability to achieve MSHA certification.
Nice To Haves
- At least five years of heavy equipment technician experience, preferably in a dealership environment.
- Caterpillar work experience.
- Experience with common automotive systems and equipment.
Responsibilities
- Install, troubleshoot, and repair telematics devices and components; perform hardware and software updates.
- Troubleshoot digital and analog electronic components, electrical wiring, and related mechanical systems.
- Travel to client locations, including construction, mining, and landfill sites.
- Prepare detailed service reports and submit them to the billing department promptly.
- Maintain the company vehicle and equipment in optimal condition and uphold a professional image.
- Work safely and comply with applicable safety policies, company policies, procedures, and standards.
- Own and maintain required personal tools.
- Learn and use company business systems to research, place orders, and track job-related activities.
- Assist Technicians II and III with grade control installations as needed.
- Follow standard operating procedures and perform preventative maintenance duties as needed.
- Schedule work for maximum efficiency and effectiveness when the service planner is absent.
- Develop client relations that build trust in the company brand.
- Maintain open communications with managers and peers, clarify instructions, resolve technical issues, and discuss job scope and progress.
- Work within and promote corporate values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
