Field Installation Technician

NextLink•Bettendorf, IA

5d•Onsite

About The Position

The Field Installation Technician provides customer service and technical support for an Internet Service Provider serving residential, business, K-12 Education, and government customers. The role includes customer installations, service visits, on-site troubleshooting, equipment upgrades, and equipment recovery. Work takes place at customer locations and involves the physical installation of Internet equipment. The technician performs site surveys, diagnoses and restores service, installs equipment and cabling, and configures routers and customer computers. The position requires working outdoors and at elevated heights, using hand and power tools, and meeting substantial physical demands. The role is full-time, with a minimum of 40 hours per week, overtime and on-call work as needed.

Requirements

Professional dress, speech, and manner.
Ability to work independently and use sound judgment.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
Desire to learn and an interest in technology.
Must pass a drug screening test and criminal background check.
Must have and maintain a valid driver’s license and a safe, acceptable driving record in compliance with company policy.
Ability to use tools to install equipment.
Ability to frequently move, transport, or position objects weighing at least 60 pounds.
Ability to climb rooftops of all types and perform job duties at heights.
Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
Ability to frequently stand, walk, stoop, sit, and climb ladders and communication towers, and work in elevated positions.
Ability to frequently use hand and power tools.
Ability to climb extended heights up to 200 feet.
Combined employee and tool weight must not exceed the 300-pound limit specified by the safety-equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install Internet service for new customers using the available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.