Field Installation Technician

NextLink•Hillsboro, TX

11d•Onsite

About The Position

The Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery at customer locations. The role combines customer service and technical work, including physically installing Internet equipment. The technician performs site surveys, restores service for existing customers, installs Internet service based on available technology, configures routers and customer computers, and upgrades equipment.

Requirements

Excellent customer service skills and technical ability.
Professional dress, speech, and manner.
Ability to work independently and use sound judgment.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and shifting priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Must have and maintain a valid driver's license with a safe and acceptable driving record in compliance with company policy.
Ability to use tools to install equipment.
Ability to move, transport, and position objects weighing at least 60 pounds or more.
Ability to climb rooftops of all types and perform duties at heights, including extended heights upwards of 200 feet.
Ability to repeatedly pull own body weight plus equipment weight up roofs and vertical towers.
Ability to stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Ability to use hand and power tools.
Combined employee and tools weight must not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install Internet service for new customers based on the available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer's desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.