Field Installation Technician

NextLink•Denton, TX

10d•Onsite

About The Position

The Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery at customer locations. The role combines technical work with a physical component, including installing Internet equipment. Technicians perform site surveys, diagnose and restore service, install and upgrade equipment, and configure routers and customer computers. The position requires strong customer service, professional conduct, independent judgment, organization, adaptability in a fast-paced environment, and an interest in learning about technology. Work takes place outdoors and at elevated locations, and may involve exposure to weather, heavy machinery, moving vehicles, and moderate noise. Use of personal protective equipment is required. The position is scheduled Tuesday through Saturday for a minimum of 40 hours, with a flexible schedule, overtime as needed, and on-call duties as needed. Nextlink is an Equal Opportunity Employer and maintains an alcohol- and drug-free workplace.

Requirements

Professional dress, speech, and manner.
Ability to work independently using sound judgment.
Accountability and ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Must have and maintain a valid driver's license with a safe and acceptable driving record in compliance with company policy.
Ability to use tools to install equipment.
Frequently move, transport, or position objects weighing at least 60 pounds.
Ability to climb rooftops of all types and perform duties at elevated locations, including climbing extended heights of up to 200 feet.
Ability to repeatedly pull own body weight plus equipment weight up roofs and vertical towers.
Frequently stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Frequently use hand and power tools.
Employee weight and tools combined must not exceed the 300-pound limit specified by the manufacturer of safety equipment.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install Internet service for new customers using the available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer's desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.