Technology Installation Field Technician

Empire Cat•Mesa, AZ

About The Position

The Technology Installation Field Technician installs, troubleshoots, and repairs telematics devices and components, and performs hardware and software updates and basic troubleshooting. The role communicates with internal and external clients about scheduled installations, repairs, and updates; travels to client locations, including construction, mining, and landfill sites; and prepares timely service reports for billing. The technician maintains company vehicles and equipment, follows safety requirements and company policies, and presents a professional image. The position requires travel to remote locations, including overnight and multi-day trips, and work during evenings, weekends, or after hours as needed. The technician maintains required personal tools, uses company business systems, assists other technicians with grade control installations, performs preventative maintenance, and may schedule work when the service planner is absent. The role also involves developing client relationships, communicating with managers and peers, and resolving technical questions and issues. This is a safety-sensitive position. Work may involve electrical hazards, moving machinery, heights, extreme temperatures, outdoor conditions, and loud noise. Safety equipment, including eye protection and hearing protectors, is required for machinery and tool operation.

Requirements

Proof of a high school diploma or General Education Degree (GED).
Current driver's license.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Ability to achieve MSHA certification.
Strong computer and phone skills, including email, texting, Microsoft Office applications, and internet use.
Ability to use a laptop to access and maintain a work order system, use email, order parts, perform software updates, locate installation and repair data, and complete registry editing.
Ability to learn to read and interpret electrical system diagrams and troubleshoot electrical wiring on heavy equipment.
Ability to understand analog and digital sensors and their use with GPS data.
Ability to use a multimeter to test voltage, current, and continuity.
Ability to learn the functionality and application of GPS and telematics devices.
Basic mechanical skills and knowledge, familiarity with fabrication practices, and ability to use hand and portable power tools.
Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
Ability to work collaboratively and independently, make decisions, and travel to remote locations, stay overnight, and work weekends and after hours.
Acceptable attendance to meet company standards and requirements.
Ability to meet the physical demands of the position, including lifting or moving up to 50 pounds and driving for long periods.

Nice To Haves

Experience with common automotive systems and equipment.

Responsibilities

Install, troubleshoot, and repair telematics devices and components.
Perform hardware and software updates and basic troubleshooting of digital and analog electronic components, electrical wiring, and related mechanical systems.
Travel to client locations, including construction, mining, landfill, and remote sites.
Communicate with internal and external clients about scheduled installations, repairs, and hardware or software updates.
Prepare detailed service reports and submit them to the billing department promptly.
Maintain the company vehicle and equipment in optimal condition.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Maintain required personal tools and use company business systems to research, place orders, and track job-related activities.
Assist Technicians II and III with grade control installations as needed.
Follow standard operating procedures and perform preventative maintenance as needed.
Schedule work for maximum efficiency and effectiveness when the service planner is absent.
Develop client relationships that support trust in the company brand.
Maintain open communication with managers and peers; clarify instructions, resolve technical issues, and discuss job scope and progress.
Uphold a professional image and promote corporate values.