Traveling Field Installation Technician

NextLink•Cedar Falls, IA

3d•Onsite

About The Position

The Traveling Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery for an Internet Service Provider serving residential, business, K-12 education, and government customers. The technician travels to the states where the company operates, spending a minimum of two weeks out of market and then two weeks in the home market. The work combines on-site installation and repair of Internet equipment with technical tasks such as updating databases. The role requires customer service skills, technical ability, and the ability to work outdoors and at height.

Requirements

High school diploma or GED equivalent.
Pass the tower certification training program.
Valid driver’s license and a safe/acceptable driving record in compliance with company policy.
Ability to work independently and use sound judgment.
Comfort and recent experience working outdoors.
Ability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
Desire to learn and interest in technology.
Pass a drug screening test and criminal background check.
Professional dress, speech, and manner.
Ability to travel.
Ability to perform the physical demands of the position, including climbing towers and roofs, working at heights up to 200 feet, and moving objects weighing at least 60 pounds.
Combined employee and tool weight must not exceed the safety equipment manufacturer’s 300-pound limit.

Responsibilities

Travel to company markets as required, including overnight travel while out of the home market.
Complete customer installations, service visits, on-site troubleshooting, and recovery of equipment.
Complete and maintain the tower safety and rescue training program.
Climb and work on communications towers to install, replace, and repair antenna system equipment.
Perform site surveys to evaluate serviceability for potential customers.
Diagnose customer problems during service calls and restore service.
Install Internet service using available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
Configure routers and customer computers for Internet access.
Perform equipment upgrades for existing customers.
Use tools to install equipment.
Perform other duties as assigned.