Field Service Technician
About The Position
Hypertherm Associates is seeking a Field Service Technician to join its Waterjet team. The role provides on-site service for Waterjet customers and covers OMAX equipment installation and configuration, maintenance, troubleshooting, and repair. The technician travels directly to customer sites and helps customers address their specific Waterjet cutting needs. On-site field service training is provided after hire. The position is based in the Continental United States, and the technician must live within one hour’s drive of a regional or international airport. Travel is over 75% Monday through Friday. The position includes supporting customer installations and training, resolving issues on installed equipment, maintaining detailed digital service records, and assisting the sales team with customer-facing demonstrations and pre-sales visits.
Requirements
- High school diploma or GED.
- Two years of Field Technical Service or related experience.
- At least two years of Cutting Solutions product experience.
- Hands-on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators.
- Strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
- Ability to train customers on product operation, maintenance, and software programming, and to explain complex technical concepts clearly.
- Strong computer skills, including Windows navigation, driver and firmware installation, and file management.
- Ability to read and interpret technical manuals for installation, operation, and training.
- Experience working in a process-focused environment and ability to manage challenging customer interactions and serve as a key contact during installation and repair.
- Ability to adapt to frequent travel, use travel systems and airline apps, and adjust plans on short notice.
- Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals.
- Fluency in English.
- Ability to hold a valid driver's license in all 50 states.
- Ability to carry, pull, lift, push, and grip over 70 pounds; crawl, twist, and climb into machines; and stand and work on hard surfaces for extended periods.
- Must be physically capable of meeting the demands of the role.
Nice To Haves
- Associate degree in an electrical or mechanical field.
- Cutting Solutions operational and manufacturing assembly experience.
Responsibilities
- Travel to customer sites to support planned equipment deliveries, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect subassemblies, and perform system testing and repairs.
- Provide training on new equipment and accessories, including post-installation follow-up.
- Troubleshoot mechanical, electrical, and pneumatic issues with installed OMAX Waterjet equipment on-site, by email, and over the phone.
- Perform contract maintenance services at customer locations.
- Maintain timely, detailed digital service records supported by photos and technical attachments.
- Provide thorough field feedback on identified product issues.
- Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.
Benefits
- Profit-sharing and Employee Stock Ownership Plan (ESOP).
- Five days per year of paid Community Service Time.
- No-layoff philosophy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
