Field Service Technician

Federal Mfg•Sacramento, CA

8d•$37 - $50

About The Position

The Field Service Technician installs, maintains, troubleshoots, and repairs automated flexible packaging equipment at customer locations. The role applies mechanical and electrical expertise to resolve equipment challenges, deliver customer service, and help customers maintain effective operations. Work also includes factory-floor support when not traveling for field service.

Requirements

Knowledge of mechanical principles.
Willingness to travel extensively within the United States and occasionally internationally; minimum travel requirement is 75%.
Good communication and interpersonal skills and a strong customer-service focus.
Proficiency with Windows and Microsoft software, including Word, Excel, and Outlook.
Excellent customer-service skills and ability to train customer personnel on equipment.
At least 1 year of experience in machinery repair.
Technical associate degree or equivalent combination of education and experience.

Nice To Haves

Familiarity with PLC/PC systems.
Experience with flexible packaging material machinery.
PLC programming experience.

Responsibilities

Install, integrate, repair, and troubleshoot complex flexible machinery, using technical expertise and independent problem-solving.
Ensure established inspection, testing, quality, and operating specifications are met.
Direct or oversee customer personnel during machinery installation, integration, servicing, repairs, and troubleshooting.
Customize machine programs on site by revising them to meet customer needs when required.
Occasionally maintain 24-hour on-call availability and provide customer technical support by telephone.
Provide factory-floor support when not providing customer field service or traveling.
Train customers in the operation and service of the machinery.
Assist customers in the field with aftermarket parts needs.