Field Service Technician II
About The Position
Sugar Hollow Solar is hiring a field-based Field Service Technician II to maintain residential and commercial solar PV system performance through preventative maintenance, basic troubleshooting, and minor electrical repairs. The role interprets system data to help identify issues, replaces components using established procedures, and documents and communicates service findings. The Technician follows OSHA and company safety standards, supports Field Service Technician I team members, and represents Sugar Hollow Solar professionally when interacting with customers and stakeholders. The position is based out of Asheville, North Carolina. Sugar Hollow Solar designs and installs solar electric systems, battery backup systems, and EV charger stations, and provides system maintenance for homes, farms, small businesses, and other commercial properties. The company states a mission of helping transition the community to clean, renewable energy.
Requirements
- High school diploma or equivalent.
- Valid driver’s license with a safe driving record.
- At least two years of experience in renewable energy, construction, roofing, electrical work, or a related field.
- Demonstrated experience with rooftop work and safe access practices.
- Solid understanding of solar energy systems.
- Basic electrical knowledge and troubleshooting capability.
- Ability to perform basic system diagnostics and identify common issues.
- Familiarity with electrical components, wiring, and safe repair practices.
- Ability to read and interpret basic plans, diagrams, or system layouts.
- Ability to work independently and know when to escalate issues.
- Proficiency with mobile devices, service software, and monitoring platforms.
- Strong attention to detail and problem-solving abilities.
- Ability to follow direction, protocol, safety procedures, and standardized maintenance practices.
- Excellent communication skills.
- Dependability, self-motivation, ability to complete tasks with minimal supervision, and a team-oriented strong work ethic.
- Commitment to producing quality work and desire to grow.
Responsibilities
- Clean residential and commercial solar panels to maintain energy production and system efficiency.
- Perform preventative maintenance on Sugar Hollow Solar signature solar systems.
- Troubleshoot solar PV systems and identify common performance or operational issues on equipment in approved SHS Current Offerings.
- Interpret basic system data and monitoring platforms to support issue identification.
- Complete minor electrical repairs on SHS signature systems, including connector replacement, wiring adjustments, and basic component fixes.
- Accurately document service work and findings and communicate unresolved or complex issues to appropriate team members.
- Remove and replace solar modules, optimizers, or other components under direction or by following established procedures.
- Follow OSHA and Sugar Hollow Solar safety standards, including rooftop access and navigation, fall protection, PPE use, and general safe work practices.
- Support Field Service Technician I team members in the field by providing guidance and assistance when appropriate.
- Represent Sugar Hollow Solar professionally when interacting with residential customers, commercial site contacts, and internal staff.
Benefits
- Medical, dental, and vision coverage.
- Employer-paid basic life insurance.
- Supplemental short-term disability, accident, and critical illness plans.
- Employee Assistance Program (EAP).
- Health Savings Account (HSA).
- Teladoc.
- Wellness program.
- Generous paid time off.
- Paid holidays.
- Paid parental leave.
- Retirement savings plan.
- Career development plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
