Field Service Technician Jobs

About The Position

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may also be considered in lieu of direct experience.
• Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis without assistance.
• General mechanical aptitude.
• Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills and ability to handle multiple tasks.
• Punctuality and reliability.
• Provide a standard set of tools; Plug Power provides specific fuel cell tools.

Nice To Haves

• Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on-call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems as needed.
• Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Travel as required for business needs, drive safely, and adhere to all traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform other duties as assigned.