Field Service Technican- Frederick, MD

The Hillman Group, Inc.•Frederick, MD

3d•$23 - $25•Onsite

About The Position

The Hillman Group’s Robotics and Digital Solutions (RDS) Division is hiring a full-time Field Service Technician to service kiosks in the Frederick and Germantown, Maryland area. The technician begins as a Kiosk Technician, training on key-duplicating Minute Key kiosks, Quick Tag engraving kiosks, and third-party equipment including Eco-ATM and Pokémon kiosks. The territory includes more than 70 kiosks, and the role involves around 40 hours per week. Compensation is hourly and ranges from $23 to $25 based on experience. A company car is provided, along with cell-phone reimbursement and a corporate gas card for business miles. The technician restocks and maintains kiosks, responds to service issues, installs or replaces equipment, monitors kiosk operations, manages restocking inventory, and works to improve territory revenue through kiosk placement, uptime, product mix, and store relationships. Daily travel is required and may involve driving up to 200 miles. The work environment varies by store and may include cramped areas, dust, fumes, or odors. The role requires hand-eye coordination and functional vision and hearing. Physical demands include lifting up to 30 pounds and occasionally pushing or pulling up to 100 pounds. Employees are expected to participate in safety and health program activities, including promptly reporting hazards, unsafe work practices, and incidents; wearing required personal protective equipment; and supporting safety committee activities. Duties may change or be added at any time. The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer.

Requirements

High school diploma or GED.
Experience with tools and troubleshooting mechanical problems.
Ability to read, write, and speak fluent English, including technical terminology.
Computer literacy, including Microsoft Word, Microsoft Excel, and Outlook.
Ability to represent Hillman professionally.
Ability to work weekends when required.
Valid driver’s license and excellent, clean driving record; major driving violations disqualify candidates.
Reliable transportation with automobile insurance.
Reliable cell phone.
Ability to meet the physical demands of lifting up to 30 pounds and occasionally pushing or pulling up to 100 pounds.

Nice To Haves

Background in electromechanical repair and maintenance.
Prior experience in retail merchandising, field operations, and customer service.
One to three years of experience in a similar role.

Responsibilities

Restock kiosks and perform routine service as required by machine demand or schedule.
Perform on-call repairs or adjustments when a machine is out of order.
Install new kiosks or replace existing kiosks with newer machines in the local area.
Monitor machines in the territory daily for issues and contact stores to resolve connectivity or power problems.
Track inventory for restocking machines in the technician’s possession.
Grow territory revenue by optimizing machine locations, uptime, product mix, and store relationships.
Participate in safety and health program activities, report hazards and unsafe practices or incidents, wear required personal protective equipment, and support safety committee activities.