Field Service Technican
About The Position
As a Field Services Technician for OTTO By Rockwell Automation, you will be responsible for hardware support. You will provide advanced on-site and remote repair and troubleshooting, deliver repair and maintenance training to customers, serve as a tier 3 hardware support resource, and trial new retrofits and recalls. The goal is to return customer systems to operation efficiently and minimize downtime. You will receive support from OTTO Motors production, engineering, and operations teams, and provide feedback regarding cost and complexity as needed. This is a remote-based role with frequent on-site visits to a key customer in Arlington, Texas. Candidates should reside in or around Arlington or be willing to relocate to support customer engagements. The position reports to the Services Delivery Manager.
Requirements
- High school diploma or GED.
- Legal authorization to work in the United States; employment visa sponsorship is not available for this position.
- Ability to travel in Canada and the United States for business.
Nice To Haves
- Two or more years of relevant experience.
- Linux (Ubuntu).
- ROS.
- C, C++, or Python.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Experience troubleshooting networking and wireless issues.
- Experience working with complex linked systems.
- Client-facing skills and experience interacting frequently with customers.
- Electrical system debugging and repair experience.
- Mechanical aptitude and experience working with your hands.
- Software system integration and system debugging experience.
- Computer networking knowledge and familiarity with applicable industrial standards.
Responsibilities
- Support and repair existing customer deployments, including traveling to customer locations.
- Audit systems to verify optimal functionality, including hardware preventative maintenance, network audits, and user interactions.
- Deliver training to partners, customers, and end-users.
- Execute and track recalls on deployed hardware at customer sites.
- Provide clear and concise feedback to internal teams to continually improve products and focus offerings.
- Review customer workflow, software, and database systems.
- Provide advanced on-site and remote hardware repair and troubleshooting.
- Act as a tier 3 hardware support resource and trial new retrofits and recalls.
Benefits
- Health insurance, including medical, dental, and vision.
- 401(k).
- Paid time off.
- Parental and caregiver leave.
- Flexible work schedule.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
