Field Service Technican
About The Position
As a Field Services Technician for OTTO by Rockwell Automation, you will be responsible for hardware support. You will provide advanced on-site and remote repair and troubleshooting, deliver repair and maintenance training to customers, act as a Tier 3 hardware support resource, and trial new retrofits and recalls. Your goal is to efficiently return customer systems to operation and minimize downtime. You will be supported by OTTO Motors production, engineering, and operations teams, and will provide feedback on cost and complexity as needed. This is a remote-based role that requires frequent on-site visits to a key customer in Arlington, Texas. Candidates should reside in or around Arlington or be willing to relocate to support customer engagements. The role requires travel to customer sites and the ability to travel in Canada and the United States for business. You will report to the Services Delivery Manager.
Requirements
- High school diploma or GED.
- Legal authorization to work in the United States; employment visa sponsorship is not available.
- Ability to travel in Canada and the United States for business.
Nice To Haves
- Two or more years of relevant experience.
- Experience with Linux (Ubuntu).
- Experience with ROS.
- Experience with C, C++, or Python.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Experience troubleshooting networking and wireless issues.
- Experience working with complex linked systems.
- Client-facing skills and experience interacting frequently with customers.
- Electrical system debugging and repair experience.
- Mechanical aptitude and experience working with your hands.
- Software system integration and system debugging experience.
- Knowledge of computer networking and applicable industrial standards.
Responsibilities
- Support and repair existing customer deployments, including traveling to customer locations.
- Audit systems to verify optimal functionality, including hardware preventative maintenance, network audits, and user interactions.
- Deliver training to partners, customers, and end users.
- Execute and track recalls on deployed hardware at customer sites.
- Provide clear and concise feedback to internal teams to continually improve products and focus offerings.
- Review customer workflows, software, and database systems.
- Provide advanced on-site and remote hardware repair and troubleshooting.
- Act as a Tier 3 hardware support resource and trial new retrofits and recalls.
Benefits
- Health insurance, including medical, dental, and vision.
- 401(k).
- Paid time off.
- Parental and caregiver leave.
- Flexible work schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
