Field Service Technican- Frederick, MD

Hillman•Frederick, MD

About The Position

The Robotics and Digital Solutions (RDS) Division of The Hillman Group is hiring a full-time Field Service Technician for the Frederick and Germantown, Maryland area. The technician begins as a Kiosk Technician, training on key-duplicating (Minute Key) and tag-engraving (Quick Tag) kiosks, as well as third-party service kiosks such as Eco-ATM and Pokémon. The territory includes more than 70 kiosks, and the role involves approximately 40 hours per week. This hourly position pays $23–$25 per hour, based on experience. A company car is provided, along with cell-phone reimbursement and a corporate gas card for business miles. The position requires daily travel and work across varying store environments. The technician is expected to service and restock kiosks, respond to equipment issues, install or replace kiosks, monitor machines, maintain inventory, and support revenue growth in the territory. Employees are also expected to participate in safety and health activities, report hazards and unsafe practices, use required personal protective equipment, and support safety committee activities.

Requirements

High school diploma or GED.
Experience with tools and troubleshooting mechanical problems.
Ability to read, write, and speak fluent English, including technical terminology.
Computer literacy, including Microsoft Word, Microsoft Excel, and Outlook.
Ability to represent Hillman professionally.
Excellent driving record and a valid driver's license; major driving violations eliminate candidates.
Reliable transportation with automobile insurance.
Reliable cell phone.
Ability to work weekends when required.

Nice To Haves

Background in electromechanical repair and maintenance.
Prior experience in retail merchandising, field operations, and customer service.
One to three years of experience in a similar role.

Responsibilities

Restock kiosks and perform routine service as needed based on machine demand or schedule.
Perform on-call repairs or adjustments when a machine is out of order.
Install new kiosks or replace existing machines with newer kiosks in the local area.
Monitor machines in the territory daily for issues and contact stores to resolve connectivity or power problems.
Track inventory for restocking machines in the technician’s possession.
Grow territory revenue by optimizing machine locations, uptime, product mix, and store relationships.
Participate in safety and health program activities, report hazards and unsafe work practices or incidents, wear required personal protective equipment, and support safety committee activities.