Engine Field Service Technician

Cummins•Forest Park, GA

1d•Onsite

About The Position

We are looking for an Engine Field Service Technician – Level II specializing in Engine Field Service in Forest Park, Georgia. This field-based role diagnoses, troubleshoots, maintains, and repairs diesel and natural gas engines at customer locations. The technician supports customers across Georgia, Alabama, and surrounding areas, working with mid-range, heavy-duty, and high-horsepower engine applications. The technician primarily works from an assigned service truck, which may be taken home. The regular schedule is Monday through Friday, 7:00 AM to 3:30 PM. The position includes an after-hours on-call rotation approximately once every four weeks and occasional overtime based on business needs. Travel for technical training is anticipated to be less than 25% of the time. The technician may also travel to support sister locations as needed.

Requirements

Demonstrated experience diagnosing, troubleshooting, repairing, and maintaining diesel engines, with a strong understanding of mechanical and electrical engine systems.
Proficiency performing internal engine repairs, including identifying internal component failures and completing mechanical repairs.
Previous field service experience and intermediate-level knowledge of engine products; ability to troubleshoot and repair at customer locations with minimal supervision.
Strong mechanical aptitude, analytical thinking, and problem-solving skills.
Excellent verbal and written communication skills and a customer-focused approach.
Strong time management and organizational skills, including the ability to prioritize assignments, meet deadlines, and maintain accurate repair documentation.
Ability to work under pressure, exercise sound judgment, and maintain quality workmanship in a fast-paced field service environment.
Strong safety awareness and commitment to following Health, Safety, and Environmental policies and procedures.
Dependability, consistent attendance, a strong work ethic, and ability to work independently and as part of a team.
Ability to travel throughout Georgia, Alabama, and surrounding areas as business needs require.
Willingness to participate in the on-call rotation and work overtime when required.
Ability to travel for technical training, anticipated to be less than 25% of the time.
High school diploma or equivalent.
Valid driver's license and acceptable driving record; a CDL is not required for the position.
Current valid license; the role requires a five-year motor vehicle report free from major violations and a DOT physical.
Three years of driving experience is listed as a requirement; the posting also states the applicant must be at least 21 years old and separately lists being at least 18 years old with two years of driving experience.
The role is subject to DOT driving regulations, including Hours of Service and Electronic Log Booking Device use.
The position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Vocational diploma or technical education in diesel mechanics, engine technology, or a related mechanical field.
Apprentice-trained Engine Technician qualification.
High-horsepower engine experience or certification.
Experience working on engines used in generator-set applications; specific generator repair experience is not required.
Relevant military mechanical maintenance experience where the candidate demonstrates the required technical skills and competencies.
A CDL may be required to obtain upon hire; federal law requires a CDL holder to be at least 21 years old.

Responsibilities

Diagnose, troubleshoot, and repair diesel and natural gas engines at customer locations using diagnostic equipment, electronic service tools, and technical publications.
Perform internal engine repairs, basic engine overhauls, and component replacements, including disassembly, inspection, and reassembly in accordance with manufacturer specifications and service procedures.
Troubleshoot and repair engine aftertreatment systems, fuel systems, air handling components, electrical circuits, sensors, and controls.
Conduct preventative maintenance and scheduled service, identify potential equipment failures, prepare required parts and tools, and complete repairs to minimize customer downtime.
Respond to customer service needs, communicate technical findings and repair recommendations, and identify additional maintenance or repair opportunities.
Complete service documentation, including diagnostic findings, service worksheets, timesheets, warranty claims, and quality records, using appropriate electronic business systems.
Independently manage field service activities across the assigned territory and maintain service vehicles, tools, and equipment in proper operating condition.
Follow applicable Health, Safety, and Environmental policies, procedures, and regulations.
Collaborate with senior technicians and supervisors on complex technical issues, escalate unresolved concerns with documented troubleshooting findings, and participate in technical training and mentoring.
Travel for technical training and support sister locations when needed.
Participate in an after-hours on-call rotation approximately once every four weeks and work overtime when required.