Engine Field Service Technician

Cummins•Forest Park, GA

15h•Onsite

About The Position

Cummins is seeking an Engine Field Service Technician – Level II to work in Engine Field Service in Forest Park, Georgia. This field-based position diagnoses, troubleshoots, maintains, and repairs diesel and natural gas engines at customer locations throughout Georgia, Alabama, and surrounding areas. Work spans mid-range, heavy-duty, and high-horsepower engine applications. The technician primarily works from an assigned service truck that may be taken home. The regular schedule is Monday through Friday, 7:00 AM to 3:30 PM. The role includes an after-hours on-call rotation approximately once every four weeks and occasional overtime based on business needs. Travel for technical training is anticipated to be less than 25% of the time; travel to support sister locations may also be needed. Candidates need demonstrated engine diagnostic and repair proficiency, intermediate-level knowledge of engine products, previous field service experience, and a valid driver's license with an acceptable driving record. A high school diploma or equivalent is required. No minimum number of years of engine experience is specified; candidates are evaluated on demonstrated technical proficiency and relevant hands-on experience. The position may require licensing for compliance with export controls or sanctions regulations. It is subject to Department of Transportation driving regulations, including Hours of Service and use of an Electronic Log Booking Device, and requires passing a DOT physical.

Requirements

Demonstrated experience diagnosing, troubleshooting, repairing, and maintaining diesel engines, with a strong understanding of mechanical and electrical engine systems.
Proficiency performing internal engine repairs, identifying internal component failures, and completing mechanical repairs.
Previous field service experience and the ability to troubleshoot and repair engines at customer locations with minimal supervision.
Intermediate-level knowledge of engine products; no specific minimum number of years of experience is stated.
High school diploma or equivalent.
Valid driver's license and acceptable driving record; a CDL is not required for the position as described.
The posting states a requirement for a five-year motor vehicle report free from major violations and a Department of Transportation physical.
The posting lists three years of driving experience and separately says applicants must be at least 18 years old with two years of driving experience; it also states federal age requirements of 21 for CDL holders and commercial vehicle operators.
Ability to comply with DOT driving regulations, including Hours of Service and Electronic Log Booking Device use.
Ability to travel throughout the assigned territory as business needs require and travel for technical training, anticipated to be less than 25% of the time.
Willingness to participate in an after-hours on-call rotation approximately once every four weeks and work overtime when required.
Strong mechanical aptitude, analytical thinking, and problem-solving skills.
Excellent verbal and written communication skills, customer focus, and ability to explain technical findings and repair recommendations.
Strong time management and organizational skills, including prioritizing service assignments, meeting deadlines, and maintaining accurate repair documentation.
Ability to work under pressure, exercise sound judgment, and maintain quality workmanship in a fast-paced field service environment.
Strong safety awareness and commitment to following Health, Safety, and Environmental policies and procedures.
Dependability, consistent attendance, strong work ethic, and ability to work independently and contribute to a team.
The position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Vocational diploma or technical education in diesel mechanics, engine technology, or a related mechanical field.
Apprentice-trained Engine Technician qualification.
High-horsepower engine experience or certification.
Experience working on engines used in generator-set applications; specific generator repair experience is not required.
Relevant military mechanical maintenance experience, provided the candidate demonstrates the required technical skills and competencies.
A CDL may be required to obtain upon hire.

Responsibilities

Diagnose, troubleshoot, maintain, and repair diesel and natural gas engines at customer locations using diagnostic equipment, electronic service tools, and technical publications.
Perform internal engine repairs, basic overhauls, and component replacements, including disassembly, inspection, and reassembly according to manufacturer specifications and service procedures.
Troubleshoot and repair aftertreatment systems, fuel systems, air handling components, electrical circuits, sensors, and controls.
Conduct preventative maintenance and scheduled service, identify potential equipment failures, prepare necessary parts and tools, and complete repairs to minimize customer downtime.
Respond to customer service needs, communicate technical findings and repair recommendations, and identify additional maintenance or repair opportunities.
Complete service documentation, including diagnostic findings, service worksheets, timesheets, warranty claims, and quality records, using appropriate electronic business systems.
Independently manage assigned field service activities across the service territory and maintain service vehicles, tools, and equipment in proper operating condition.
Follow applicable Health, Safety, and Environmental policies, procedures, and regulations.
Collaborate with senior technicians and supervisors on complex technical issues, escalate unresolved concerns with documented troubleshooting findings, and participate in technical training and mentoring.
Travel throughout the assigned service territory and, as needed, for training or to support sister locations.
Participate in an after-hours on-call rotation approximately once every four weeks and work overtime when required.