Associate Field Service Technician - Winston-Salem, NC - Transport

Stryker • Winston-Salem, NC

4d • Onsite

About The Position

The Associate Field Service Representative supports a designated service territory by repairing and delivering Stryker equipment, with a focus on Transport solutions. Products include stretchers, transport chairs, bed frames, and temperature management systems. The role provides an opportunity to gain experience and advance into a more senior ProCare role within Stryker. It is field-based and requires 30% travel.

Requirements

• High school diploma.
• At least 21 years of age to meet driving requirements.
• Valid driver license in the state of residence and a good driving record.
• Willingness and ability to work an extended work week, including nights and weekends at times.
• Basic electronic and mechanical aptitude.

Responsibilities

• Perform required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Use computer software to document work, order parts, and access training materials.
• Provide excellent customer service in support of the sales team and promote equipment and service usage by building and maintaining customer relationships.
• Work mostly independently and collaborate with teammates, including assisting with Field Service projects and initiatives.
• Maintain Field Service metrics, including hours and overtime accountability, inventory accuracy, and documentation cadence.
• Repair and deliver Stryker Transport equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED