Field Service Technician Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 4 years of work experience, including at least 2 years of directly related mechanical or technical experience, such as mechanical, electrical, HVAC, automotive, or IT.
• Customer and team engagement experience.
• Basic computer skills, including MS Windows, email, mobile apps, navigation, and data entry into multiple systems.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to meet required background and physical assessment elements for vendor credentialing.
• Ability to work flexible hours, sometimes outside normal business hours, and travel overnight as needed; travel amounts may vary based on district geography.
• Ability to establish an effective home office with high-speed internet, a suitable workspace, and secure handling of company equipment and information.
• Ability to complete STERIS technical and Customer engagement training.
• Must meet the company’s driving-record requirements, including a driving record check as part of onboarding.

Nice To Haves

• Associate degree or related certifications in a technical or mechanical area.
• Competitive equipment training.
• Related military experience.

Responsibilities

• Drive Customer satisfaction through proactive communication and timely resolution of Customer issues.
• Perform preventive and corrective maintenance on STERIS surgical product lines, related product lines, and related competitive equipment.
• Disassemble, replace, or repair defective parts; rewire or reassemble equipment; troubleshoot, adjust, calibrate, and certify equipment for use with standard and specialized tools and test equipment.
• Train Customers and provide in-servicing on assigned equipment, coordinating activities with the DSM and Capital Account Manager.
• Perform installations and conversions, start up custom equipment as required, and conduct site visits for small projects in coordination with project managers and installers.
• Use a smartphone, laptop, software, and applications to schedule and update work in Siebel, complete service reports, communicate with Customers and colleagues, and document service activities.
• Maintain Customer Service Logs and keep tools and parts inventory at prescribed levels.
• Maintain effective working relationships with Customers, managers, support functions, and sales; communicate preventive maintenance schedules and estimated arrival times for unscheduled work.
• Resolve Customer problems, apply product and industry knowledge to exceed service expectations, and recommend product enhancements based on Customer equipment applications and processes.
• Seek continuing education opportunities.
• Identify sales opportunities, recommend STERIS products and services, and communicate leads to management and sales staff.
• Represent STERIS positively at Customer sites and follow operating room, hospital, health, safety, OR Protocol, and Sterile Field requirements.
• Assist the DSM with inventory procedures and resolve outstanding purchase order issues once recognized.

Benefits

• Market-competitive pay.
• Paid time off and 9 additional holidays.
• Healthcare, dental, and vision benefits.
• Long- and short-term disability coverage.
• 401(k) with company match.
• Company car and cell phone.
• Maternity and paternity leave.
• Pet insurance and other add-on benefits or discounts.
• Tuition reimbursement and continuing education programs.
• Opportunities for advancement in a stable, long-term career.
• Bonus participation.