Field Service Technician

ABB•The Dalles, OR

21d•$58,500 - $93,600•Remote

About The Position

ABB’s Field Service Technician executes service work in accordance with work instructions, ABB quality and safety guidelines, and customer orders and expectations. The role delivers customer service, communicates service timelines and expectations, and supports customer retention. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Its portfolio includes industrial circuit breakers, low-voltage systems, motor-starting applications, safety devices, and UPS solutions. The position is remote, with selected candidates located in Portland, Oregon, and reports to the Service Manager. The technician works on customer sites to troubleshoot and service critical power equipment, conduct installations and upgrades, and identify opportunities to improve operations. The position also supports customer relationships, equipment reliability, safety, and service quality.

Requirements

One of the following education and experience combinations: Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and at least 1 year of experience servicing critical power equipment; Associate degree in electrical technology and at least 3 years of experience servicing critical power equipment; or High School Diploma/GED and equivalent work and/or military experience, with at least 5 years servicing critical power equipment.
Advanced ability to interact and communicate information, both written and verbal, to varying levels within the organization.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Ability to collaborate well with others.
Works with a sense of urgency and ownership until the job is complete.
Must already have work authorization that permits employment with ABB in the United States.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Identify potential new sales opportunities while addressing customer needs, and communicate them internally.
Proactively detect potential equipment failures and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Promptly report unsafe practices and incidents.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to two times base pay.
Company-paid AD&D insurance equal to one times base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.