Field Service Technician - Emeryville, CA

VetJobs•Emeryville, CA

2d•$28 - $39•Onsite

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while delivering an exceptional customer experience. The technician will primarily be based at a local service center, with possible work at remote locations, on mobile service routes, or at production facilities as business needs evolve. The role includes mentorship from senior technicians and leadership, and is intended to help the technician develop technical skills and take on increasing responsibility.

Requirements

Minimum age of 21 years.
Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments, as well as work order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to perform physical tasks including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs.
Foundational understanding of basic electricity, including awareness of high- and low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks, or experience in fast-paced startup environments.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while developing peer relationships and working under senior technician mentorship.
Use technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, maintain current technical skills, and deliver high-quality work with minimal supervision as experience increases.