Senior Field Service Technician - Emeryville, CA

VetJobs•Emeryville, CA

3d•$36 - $68•Onsite

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is based primarily at a service center, but may also involve remote work, travel to remote locations, or work at production plants as business needs require. The technician will address complex diagnostic challenges, mentor junior team members, support continuous improvement, and work collaboratively in a fast-paced environment. The position includes advanced diagnostics and repairs on Rivian vehicles, technical support for field teams, use of specialized diagnostic equipment, verification of repair quality, oversight of complex parts operations, and detailed service and engineering documentation. The technician will also engage with customers, suppliers, internal teams, and leadership during escalations and mobile outreach events.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Graduation from an accredited automotive repair school or vocational program preferred.
Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction; examples include Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.
5 to 8+ years of automotive repair experience preferred, including extensive bumper-to-bumper diagnostics.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Knowledge of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Expertise in chassis service, alignments, braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Ability to drive a non-commercial truck and trailer.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.
High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.