Senior Field Service Technician - Martinez, CA

Military Spouse Corporate Career Network • Martinez, CA

1d • Onsite

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is primarily based at a service center, but may include remote work, travel to remote locations, or work at production plants as business needs require. The technician is expected to provide advanced diagnostics and repairs, support field teams, mentor junior technicians, and promote continuous improvement and consistent repair standards.

The position involves work across high-voltage and low-voltage systems, vehicle networks, chassis and drivability systems, thermal management and HVAC, and ADAS and body/glass integration. It also includes parts operations, repair-quality verification, technical documentation, root-cause analysis, and feedback to field service engineers and leadership. The role requires a standard 40-hour workweek, with availability for weekends, holidays, and early morning, evening, or overnight shifts as needed.

Requirements

• High school diploma, GED, or recognized equivalency credential preferred.
• Minimum age of 21 years.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour week, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
• Physical capability to sit, stand, bend, kneel, and lift up to 50 lbs.
• State mechanic certifications where required by jurisdiction; examples for Michigan include front end, suspension, steering, brakes, electrical, and HVAC.
• 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
• Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repair.
• Knowledge of chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
• Ability to diagnose complex high-voltage faults and isolation issues, with understanding of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE.

Nice To Haves

• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
• Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, or remote locations.
• Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Travel to regional locations or production plants as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED