Senior Field Service Technician - Martinez, CA

Rivian•Pacheco, CA

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The position is based primarily at a service center but may also involve remote work, travel to remote locations, or support at production plants according to business needs. The technician will drive continuous improvement, mentor junior team members, collaborate across teams, and resolve complex diagnostic challenges in a fast-paced environment. The role involves advanced vehicle diagnostics and repairs, remote troubleshooting, leadership and training, use of specialized diagnostic equipment, repair-quality verification, parts operations, and detailed documentation. The successful candidate will demonstrate advanced expertise across high- and low-voltage systems, vehicle networks, chassis and dynamic systems, thermal management and HVAC, and ADAS and body/glass integration.

Requirements

Minimum age of 21.
Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Deep understanding of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE, with ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics and CAN/LIN network communication; ability to use electrical schematics and perform precise wiring-harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive HVAC knowledge, including coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and diagnosis of thermal management issues.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated experience in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and conduct remote diagnostics or repairs using logged vehicle data and technical schematics when safe and feasible without local vehicle access.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and maintain high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems and provide root-cause analyses and actionable feedback to field service engineers and leadership.