Field Service Technician - Martinez, CA
About The Position
Rivian is hiring an emerging-to-mid-level Field Service Technician to develop technical skills while delivering a strong customer experience. Working primarily from a local service center and under the mentorship of senior technicians and leadership, the technician will support electric-vehicle repairs, inspections, and field service operations. Depending on business needs, the role may also involve remote work, mobile-service travel, or support for plant operations. The role emphasizes learning Rivian’s products, repair processes, tools, and safety procedures; maintaining quality and thorough repair documentation; and interacting professionally with customers and service partners. The position offers a path for technical growth through training and increasing independence as experience develops.
Requirements
- Minimum age of 21.
- Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
- Flexibility to travel to regional locations or production facilities as needed.
- Proficiency with laptops/computers in Windows or Mac environments and work-order management systems.
- Strong organizational and time-management skills, attention to detail, and eagerness to learn.
- Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
- 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates may apply.
- Foundational understanding of basic electricity, including awareness of high- versus low-voltage systems; familiarity with a digital volt-ohm meter (DVOM) and introductory exposure to electrical schematics.
- Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Basic understanding of diagnostic workflows and troubleshooting under guidance.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- Basic exposure to electric-vehicle or hybrid frameworks.
- Experience working in a fast-paced startup environment.
Responsibilities
- Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
- Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories, working under senior-technician mentorship.
- Use technical resources and follow repair procedures while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and vehicle safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
- Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
