Senior Field Service Technician - Emeryville, CA

Military Spouse Corporate Career Network•Emeryville, CA

1d•Onsite

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is based primarily at a service center but may also require remote work, travel to remote locations, or support at production plants as business needs demand. The technician is expected to demonstrate advanced technical skills, mentor junior team members, promote continuous improvement, and resolve complex diagnostic challenges in a fast-paced environment. The role includes advanced vehicle diagnostics and repairs in service centers and field settings, remote troubleshooting using vehicle data and technical schematics, and guidance for field service teams. It also involves managing complex parts operations, documenting work and root-cause analysis, providing technical feedback, and collaborating with customers, suppliers, engineering, and internal teams. The position requires advanced capability across high- and low-voltage systems, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration. The posted California (Bay Area) hourly salary range is $36.18 to $68.44. The successful candidate may be eligible for an annual performance bonus.

Requirements

Minimum age of 21 years.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
Physical ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Three to eight-plus years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Ability to diagnose high-voltage faults and isolation issues, with knowledge of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE.
Capability in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, and complex thermal management diagnosis.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High School Diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight-plus years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.
609 refrigerant certification.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, or remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations or mobile outreach events.