Field Service Technician

STERIS Corporation•Salt Lake City, UT

21d•$55,250 - $71,500•Onsite

About The Position

The Procedural Service Technician provides on-site service support for STERIS surgical products and related equipment, primarily in hospitals and other highly regulated, time-sensitive environments. The role performs preventive and corrective maintenance, troubleshooting, repairs, modifications, installations, conversions, and equipment start-up. Technicians communicate proactively with Customers, provide basic service information and pricing options, coordinate service offerings, and work to resolve issues and optimize Customer operations. The technician collaborates with Technical Support, Engineering, Service Contract Management, project managers, installers, management, and sales staff. The role uses technology platforms to document service work and meet compliance requirements, maintain service logs and inventory, and support effective planning. Technicians also provide equipment training and in-servicing, identify sales opportunities, and act as trusted advisors to STERIS Customers. The position requires daily travel in a company vehicle, adherence to STERIS and Customer safety and hospital protocols, and completion of STERIS technical and Customer engagement training. This is a second-shift position, typically starting in the late morning or early afternoon, with flexible hours and occasional overnight travel.

Requirements

High school diploma or GED.
At least 4 years of work experience, including at least 2 years of directly related mechanical or technical experience, such as mechanical, electrical, HVAC, automotive, or IT.
Customer and team engagement experience.
Basic computer skills, including MS Windows, email, mobile apps, navigation, and data entry into multiple systems.
Effective written and verbal communication skills.
Valid driver’s license and ability to meet required background and physical assessment elements for vendor credentialing.
Ability to work flexible hours, sometimes outside normal business hours, and travel overnight as needed; travel amounts may vary based on district geography.
Ability to establish an effective home office with high-speed internet, a suitable workspace, and secure handling of company equipment and information.
Ability to complete STERIS technical and Customer engagement training.
Must meet the company’s driving-record requirements, including a driving record check as part of onboarding.

Nice To Haves

Associate degree or related certifications in a technical or mechanical area.
Competitive equipment training.
Related military experience.

Responsibilities

Drive Customer satisfaction through proactive communication and timely resolution of Customer issues.
Perform preventive and corrective maintenance on STERIS surgical product lines, related product lines, and related competitive equipment.
Disassemble, replace, or repair defective parts; rewire or reassemble equipment; troubleshoot, adjust, calibrate, and certify equipment for use with standard and specialized tools and test equipment.
Train Customers and provide in-servicing on assigned equipment, coordinating activities with the DSM and Capital Account Manager.
Perform installations and conversions, start up custom equipment as required, and conduct site visits for small projects in coordination with project managers and installers.
Use a smartphone, laptop, software, and applications to schedule and update work in Siebel, complete service reports, communicate with Customers and colleagues, and document service activities.
Maintain Customer Service Logs and keep tools and parts inventory at prescribed levels.
Maintain effective working relationships with Customers, managers, support functions, and sales; communicate preventive maintenance schedules and estimated arrival times for unscheduled work.
Resolve Customer problems, apply product and industry knowledge to exceed service expectations, and recommend product enhancements based on Customer equipment applications and processes.
Seek continuing education opportunities.
Identify sales opportunities, recommend STERIS products and services, and communicate leads to management and sales staff.
Represent STERIS positively at Customer sites and follow operating room, hospital, health, safety, OR Protocol, and Sterile Field requirements.
Assist the DSM with inventory procedures and resolve outstanding purchase order issues once recognized.