Field Service Technician

Mettler Toledo•Houston, TX

21d•Onsite

About The Position

As a Field Service Technician, you will be the on-site expert customers rely on to keep floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. The role involves scheduled maintenance and calibration of industrial weighing equipment, troubleshooting basic issues, assisting with installations, projects, and repairs, and training end users. You will document work and update service records using a company laptop and service software, coordinate with scheduling, service support, sales, and other technicians, and maintain a company vehicle and parts inventory. You will also identify service or product needs and submit sales leads, while following company, customer, safety, and quality policies. The position requires travel within the service territory, including overnight travel averaging up to 10% and potentially up to 25%, and overtime averaging 10–15% and potentially up to 25%. It is safety-sensitive and subject to drug testing. The technician must be willing to work around workplace hazards and wear protective equipment when required.

Requirements

Valid driver's license.
High school diploma or GED, or 5 years of relevant work experience.
1 to 3 years of electro/mechanical repair or weighing industry experience.
Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to learn proprietary software and update information using METTLER TOLEDO programs.
Willingness and ability to travel overnight, averaging up to 10% and potentially up to 25%, primarily by company vehicle or plane.
Must reside within the service territory.
Ability to work overtime averaging 10–15%, possibly up to 25%.
Willingness to work around hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
Willingness to wear protective equipment and clothing when required.
Position is safety-sensitive and subject to drug testing.
Ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
Ability to frequently crouch, stoop, kneel, and bend repeatedly for safe and efficient job performance.

Nice To Haves

Customer-facing or field service experience; commercial experience desired.

Responsibilities

Perform scheduled preventative maintenance and calibration on industrial weighing equipment, primarily floor and bench scales, at customer sites in accordance with established procedures and safety standards.
Troubleshoot basic issues and support installations, projects, and repairs, partnering with more experienced technicians when required.
Provide end-user training on the correct use and care of equipment.
Use a company laptop and service software to document work, update service records, and maintain service-database data integrity each day.
Coordinate with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
Maintain the company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
Identify service or product needs and submit sales leads in line with experience level.
Follow company, customer, safety, and quality policies to maintain a safe work environment.