Field Service Technician – Liquid Technologies

GEA Group • Pickering, ON

21d • $31 - $45

About The Position

GEA Group is hiring a Field Service Technician to assist with installation, commissioning, and decommissioning of liquid processing and food projects. The role provides remote and on-site troubleshooting for mechanical and process issues and supports service sales and customer service activities, including service agreements, emergency service, spare parts, upgrades, and modernization. The technician also helps specify process equipment, design and estimate service projects, optimize processes and product quality, and maintain customer relationships. Travel up to 75% is required, and a valid driver’s license is required.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in a similar position, including Rockwell PLC and HMI experience.
• Ability to read and understand instruction manuals, P&IDs, assembly drawings, and PLC and HMI code.
• Ability to troubleshoot software, electrical, and mechanical problems.
• Skill with hand and power tools used to install and service automated machinery.
• Proficiency with Microsoft products, including Word, Excel, and Outlook.
• Fluent spoken and written English.
• Ability to work independently with minimal supervision and as part of a team.
• Valid driver’s license.
• Ability to travel up to 75%.

Nice To Haves

• Liquid processing, UHT, and aseptic experience.
• Understanding of technical process and equipment design in the food industry, including UHT and pasteurization systems, aseptic processing, valves, pumps, deaerators, and heat exchangers.

Responsibilities

• Assist with installation, commissioning, and decommissioning of new liquid processing and food projects.
• Troubleshoot mechanical and process issues for customers remotely and on site.
• Support Service Sales and Customer Service Representatives with quoting and executing service-level agreements, emergency service, spare parts, upgrades, and modernization.
• Specify process equipment, including its size and materials of construction.
• Assist with designing, estimating, and executing service projects.
• Apply understanding of heat, process flow, mass balance, instrumentation, and production diagrams.
• Support customers with process optimization and product quality improvements.
• Write clear and thorough service tickets, start-up reports, inspection reports, and customer visit reports within 10 days of completing work.
• Submit timesheets, expense reports within 30 days, and other required paperwork within the required timeframe.
• Recommend parts for future service visits and customer inventory, as well as available upgrades and optimizations.
• Meet with customers before work begins to review the nature of the service visit.
• Meet with customers after work to review completed work and discuss next steps.
• Provide accurate estimates of labor time for service visits and rebuilds.
• Provide customers with basic operator training on proper operation and preventive maintenance.
• Recommend improvements to tools, procedures, and other service operations.
• Follow OSHA and company safety policies and procedural guidelines, and work safely.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage beginning on the first day.
• 12 paid holidays, including a flexible floating holiday.
• 136 hours of PTO.
• 7% 401(k) employer match.
• Tuition reimbursement.
• Wellness incentive program.
• Confidential Employee Assistance Program.
• Flexible Health Savings and Spending Accounts.
• Potential eligibility for a discretionary bonus and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED