Engineer II, Field Service (Liquid Handler)

Thermo Fisher Scientific • Fredericksburg, VA

1d • $29 - $43 • Remote

About The Position

Thermo Fisher Scientific is seeking an Engineer II, Field Service to assemble, install, repair, test, calibrate, and maintain electro-mechanical instrumentation and systems supported by TDX. The role inspects and tests electronic and mechanical parts against drawings and specifications, and provides timely, high-quality service to support customer satisfaction. The engineer develops detailed technical knowledge of One Lambda (TDX) equipment and provides field response for One Lambda automation.

This is a remote role based in Texas or Virginia. The employee should live within a reasonable proximity—typically one hour—of a major airport and should expect to travel at least 75% of the time, including travel to covered regions as required. Relocation assistance is not provided. Applicants must be legally authorized to work in the United States without sponsorship and must pass a comprehensive background check, including drug screening.

The engineer works independently to schedule planned maintenance and on-demand service, troubleshoot equipment onsite, and confirm root causes identified by the Equipment Technical Application Specialist and FAS. The position involves frequent communication with customers and collaboration with sales personnel, product specialists, customer support, vendors, regulatory teams, and quality control. The employee takes direction from the Field Service Manager, Product Equipment Specialist, and Technical Product Manager and is accountable for protecting confidential laboratory and business information.

Work is performed at workbenches or tabletop workstations, approximately 75% standing and 25% sitting. The role may involve long hours in front of a PC, exposure to potentially biohazardous materials such as blood products and chemical reagents, and use of protective gloves and other PPE. Occasional heavy lifting is required; the posting specifies 50–75 lbs in its physical requirements and separately lists an environmental condition of lifting 40 lbs without assistance. Standard hand tools and light-duty power tools may be used.

Requirements

• Bachelor of Science degree in mechanical or electrical engineering preferred and/or at least 3 years of field equipment service experience preferred.
• Hands-on experience maintaining, calibrating, and repairing electromechanical medical devices.
• Ability to read and use schematics and wiring diagrams.
• Ability to follow verbal directions and perform assigned procedures.
• Experience reading, understanding, and implementing written or verbal assembly, test, and inspection procedures.
• Knowledge of benchtop electromechanical assembly, troubleshooting, repair, and testing techniques.
• Ability to solder.
• Clear written and verbal communication skills.
• Comfort operating Windows 7 and Windows 10 and knowledge of Microsoft Office Professional.
• Knowledge of mechanics, fluid mechanics, thermodynamics, basic input/output systems, and the use of machines and tools.
• Applied knowledge of automated equipment assembly and precision mechanically controlled motion systems.
• Ability to exercise independent judgment, plan and prioritize work reliably, and adapt planned services to urgent service calls.
• Ability to maintain confidentiality, perform meticulous computer data entry, and maintain effective working relationships with staff and end users.
• Ability to travel at least 75% of the time; the posting also specifies travel two or more times per month.
• Ability to work with potentially biohazardous materials, including blood products and chemical reagents, and to use protective equipment.
• Ability to perform occasional heavy lifting; physical requirements specify 50–75 lbs.

Nice To Haves

• Familiarity and prior experience with Tecan automation hardware and software.
• Familiarity with HLA laboratories and testing procedures.
• Basic laboratory bench work knowledge.
• Bachelor of Science degree in mechanical or electrical engineering.
• At least 3 years of field equipment service experience.

Responsibilities

• Install, maintain, service, repair, test, and calibrate designated electro-mechanical equipment and systems according to technical service manuals.
• Complete preventative maintenance and field upgrade modifications according to instructions, technical bulletins, service manuals, and other documentation.
• Order and handle repair parts to support repair cycle times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate with customers daily to resolve issues, provide follow-up, and support customer satisfaction.
• Maintain tools and test equipment and ensure that equipment is calibrated.
• Meet Health and Human Services, environmental health and safety, and other applicable regulatory requirements.
• Apply internal processes to address customer service delivery issues and conduct root-cause analysis.
• Travel at least 75% of the time and travel to covered regions as required.
• Independently schedule planned maintenance and on-demand services, troubleshoot onsite, and confirm root causes.
• Maintain confidentiality of laboratory and business data and coordinate work schedules and travel within budgetary guidelines.
• Maintain professional relationships with customers and the sales team through timely coordination and communication.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• 401(k) U.S. retirement savings plan.
• Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level