Engineer II, Field Service

ASM•Richardson, TX

About The Position

As a Field Service Engineer II at ASM, you will support leading semiconductor manufacturers by installing, maintaining, and troubleshooting ASM semiconductor capital equipment in customer fabrication facilities. You will help maximize equipment performance, minimize downtime, and provide high-quality customer support while developing advanced troubleshooting and problem-solving skills.

Requirements

Bachelor's degree in Electromechanical Engineering or equivalent military technical training.
At least 4 years of experience supporting OEM semiconductor capital equipment in field service or manufacturing environments.
Ability to obtain Level 3 certification through ASM's Global Training Center (GTC).
Knowledge of wafer fabrication environments and semiconductor manufacturing processes.
Experience troubleshooting gas delivery systems, vacuum systems, RF plasma systems, and semiconductor equipment.
Ability to read and interpret electrical, electromechanical, pneumatic, and gas schematics.
Knowledge of robotics, microprocessor-based controllers, and basic software concepts.
Strong troubleshooting and structured problem-solving skills.
Working knowledge of hand tools, oscilloscopes, and digital volt meters (DVMs).
Strong verbal and written communication skills.
Ability to work independently with limited supervision and effectively in team environments.
Working knowledge of Microsoft Excel and PowerPoint.
English language proficiency.
Ability to work in semiconductor cleanroom environments and travel 25–75% as business needs require.

Nice To Haves

Experience supporting ASM semiconductor toolsets.
Advanced knowledge of closed-loop gas and vacuum control systems.
Experience applying structured problem-solving methodologies to complex equipment issues.
Ability to develop and present technical action plans to customers and internal stakeholders.
Strong customer-facing experience in semiconductor manufacturing environments.
Experience maintaining detailed service documentation and technical reports.
Initiative and ability to proactively identify and resolve customer challenges.
Strong customer focus and a positive, solution-oriented attitude.
Experience collaborating across engineering, manufacturing, and customer support organizations.
Ability to identify opportunities for spare parts sales and future customer support needs.

Responsibilities

Assist with installation, qualification, startup, checkout, and decommissioning of complex electromechanical semiconductor capital equipment.
Perform preventative and corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
Troubleshoot electromechanical, pneumatic, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
Conduct diagnostics to isolate equipment issues and develop corrective action plans.
Implement engineering changes, field modifications, and equipment upgrades released through Engineering Change Orders (ECOs).
Respond to customer equipment issues and provide timely, accurate technical solutions.
Collaborate with ASM technical support, engineering teams, and customers to resolve equipment performance issues.
Maintain service documentation, maintenance and parts usage records, and management reports.
Prepare and communicate daily status updates, pass-down reports, and issue escalations.
Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
Support customer satisfaction through professional service delivery and proactive communication.
Promote ASM spare parts offerings and identify opportunities for future business growth.
Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.
Work in semiconductor cleanrooms while following required PPE and safety protocols.
Travel domestically and internationally as required to support customer operations.