Field Service Engineer II / Senior Field Service Engineer
About The Position
The Field Service Engineer is responsible for preventative and unscheduled maintenance of Hitachi E.C.R. Etching Systems at customer facilities in the United States and internationally. The role maintains electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer subsystems. Field Service Engineers report daily to a customer manufacturing facility and take direction from the Hitachi Technical Supervisor. They work with the site coordinator to perform preventative and unscheduled maintenance, address service issues, and carry out system installations. The role also includes training customers and new field engineers, guiding junior field engineers, and completing field service documentation used to track system reliability and customer billing. Compressed workweeks may apply, and overtime may be requested.
Requirements
- Field Service Engineer II: 1 to 3+ years of experience repairing semiconductor manufacturing equipment, preferably etch equipment.
- Senior Field Service Engineer: 3 to 5+ years of experience repairing semiconductor manufacturing equipment, preferably etch equipment.
- Strong mechanical aptitude.
- Customer interface and communication skills.
- Ability to resolve difficult technical issues.
Nice To Haves
- Associate’s degree in a related field is preferred.
- Equivalent combination of education and work experience may be considered.
Responsibilities
- Perform preventative and unscheduled maintenance on Hitachi E.C.R. Etching Systems at customer sites.
- Maintain electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer subsystems.
- Address service-related issues at customer sites and develop long-term plans to resolve ongoing issues.
- Provide training to customers and new field engineers.
- Provide technical guidance to junior field engineers and customers.
- Perform system installations at customer sites.
- Complete field service documentation used to track system reliability and customer billing.
- Coordinate with the site coordinator and take direction from the Hitachi Technical Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
