Field Service Engineer II
About The Position
Waters Materials Sciences Division is seeking a highly skilled, motivated, and customer-focused professional to join its Field Service Organization in the San Francisco Bay Area Service Territory. The role provides technical expertise and service for TA Instruments’ scientific instrumentation and software, supporting customer laboratories across pharmaceutical and life sciences, chemical materials, clinical, food, environmental, forensics, academic, and government industries. The position involves customer service and training, instrument installation, repair, calibration, troubleshooting, documentation, and communication with customers and internal teams. It is territory-based and includes travel within the designated territory, with occasional overnight travel.
Requirements
- Associate degree in Chemistry, Engineering, Biology, or another science-related field.
- 0–2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
- Ability to perform effective system-level troubleshooting.
- Strong customer focus.
- Interpersonal savvy and ability to communicate appropriately with people at different expertise levels and adapt to customers’ needs.
- Integrity, trustworthiness, and ethical practice.
- Ability to work independently and make decisions.
- Effective time-management skills.
- System-level approach to problem solving.
- Analytical attitude and strong drive to resolve open issues.
- Excellent verbal and written communication skills.
- Clean driving license and valid passport.
- Ability to travel within the designated territory, including occasional overnight travel.
Nice To Haves
- Bachelor’s degree.
- Previous experience with TA Instruments products, including DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA.
Responsibilities
- Provide customer service and training, diagnose and troubleshoot customer problems, and assist with parts management issues.
- Repair and install supported instrument models and accessories, develop limited knowledge of applications software, and calibrate instruments for efficient performance.
- Prepare reports, logs, and documentation of service and repair activities, including service reports for product reliability reporting.
- Maintain up-to-date manuals, service notes, drawings, and other materials needed for efficient service.
- Complete paperwork documenting work in progress, completed work, and other tracking information, and submit it promptly to department management.
- Maintain prompt, professional communications with customers and internal resources.
- Inform customers about service products and offerings and sell service products and contracts effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
