Field Service Engineer II

RepliGen Corporation • New York, NY

21h • $40 - $56

About The Position

The Field Service Engineer II delivers technical support and service for Repligen’s bioprocessing portfolio, including XCell™ ATF, TFF, TFDF systems, chromatography equipment, filling systems, and C Technologies analytical instruments. This customer-facing role combines technical expertise and problem-solving with a focus on high-quality service and customer relationships. The engineer supports customers remotely and on site within an assigned regional territory, performs equipment installations, qualifications, maintenance, and repairs, and provides end-user training. The role also contributes to service improvements, product testing and feedback, customer records, and identification of additional customer support and product opportunities. Frequent travel of at least 50%, sometimes on short notice, is required.

The estimated hourly rate in the United States is $40–$56. Compensation depends on factors including qualifications, location, internal equity, and market data. Employees may participate in a variable cash program (bonus or commission), and eligible roles may receive equity. Benefits include paid time off, health, dental, and vision coverage, retirement benefits, and flexible spending accounts. Compensation and benefits are confirmed in writing at the time of offer.

Requirements

• Bachelor’s degree in Engineering, Life Sciences, or a related field, or equivalent work experience or training.
• 2–5 years of experience in a scientific or field service role; alternatively, a master’s degree with 1–2 years of Repligen Field Service experience.
• Qualified to support 2–5 Repligen product lines.
• Strong technical aptitude and eagerness to learn.
• Excellent communication and presentation skills.
• Proactive, accountable, and team oriented.
• Basic knowledge of GLP and Windows environments.
• Ability to follow and create technical documentation.
• Effective planning and organizational skills, with a customer-focused approach.
• Professional verbal and written communication skills.
• Ability to build trust and maintain positive relationships.
• Openness to feedback, collaboration, and sharing knowledge.
• Ability to identify improvement opportunities and take initiative.
• Ability to lift up to 50 lbs (23 kg).
• Ability to sit for extended periods during travel.
• Willingness and ability to travel frequently, at least 50% or more, sometimes on short notice.

Responsibilities

• Perform equipment installations, qualifications, maintenance, and repairs at customer sites and Repligen facilities within the assigned regional territory.
• Provide remote and on-site support to diagnose and resolve mechanical, software, and hardware issues; reinstall or configure software and hardware as needed.
• Understand customer needs and offer tailored solutions to build trust and loyalty.
• Coordinate with Sales, Applications, Product Management, and other Field Service Engineers to resolve issues and align with customer objectives.
• Document service activities accurately, provide timely post-visit reports, and communicate findings to internal stakeholders.
• Maintain in-depth knowledge of supported hardware and software and provide hands-on end-user training.
• Improve service procedures and documentation, and share technical solutions and best practices.
• Support and mentor junior team members by sharing product expertise, troubleshooting strategies, and field insights.
• Maintain accurate customer install base information, including contact, equipment, and service history records.
• Engage customers to understand operational goals and identify opportunities for additional support or products.
• Identify and communicate potential business opportunities, including service contracts, system upgrades, spare parts, and additional equipment.
• Navigate internal resources, escalate complex issues appropriately, and route customer feedback to relevant departments.
• Participate in testing and feedback processes for new products, contributing field insights to product development and service readiness.
• Travel frequently, at least 50% or more, sometimes on short notice, to support customers across the assigned territory.

Benefits

• Paid time off
• Health, dental, and vision benefits
• Retirement benefits
• Flexible spending accounts
• Eligibility to participate in a variable cash program (bonus or commission)
• Equity for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level