Field Service Engineer II - MTD

MURATA MACHINERY USA INC•Philadelphia, PA

4d•Onsite

About The Position

Install and service Murata Machine Tools products. Assist sales personnel and train customer personnel. Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall Customer Service.

Requirements

Understanding of mechanical, hydraulic, and laser systems
Knowledge of CNC equipment (FANUC a plus)
Machine tool experience
Several years of technical or military training in electronics
Professional approach to solving problems
Desire to understand customer needs
Ability to travel up to 95% domestic and international.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
A valid drivers license and good driving record are required.

Nice To Haves

Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall Customer Service.

Responsibilities

Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up, tooling, operation and programming.
Prepare and submit demonstration reports accurately and promptly.
Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.
Cross-train on mechanical, electrical & electronic maintenance.
Advise and assist customers with most operations and programming problems during warranty period.
Perform most maintenance work and provide basic assistance needed by customer following warranty period.
Advise and assist in selection and ordering of tools and repair parts.
Prepare and submit service time and expense reports accurately and promptly.
Assist Field Service Engineer I with various assignments to receive necessary on-the-job training.
Receive additional training on Murata Machine Tools products by attending schools, seminars, and conferences and taking recommended training courses.
Train customer personnel in processing, tooling, operating, and servicing of Murata Machine Tools products.
Recommend machine tools and accessory equipment to potential buyers.
Report sales opportunities.
Assist and advise in matters involving machine application, tooling, and estimating.
Maintain favorable customer relationships.