Field Service Engineer II
Thermo Fisher Scientific
•Onsite
About The Position
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
Requirements
- Previous experience as an equipment operator is desirable, preferably combined with hands-on service experience with Optical Emission Spectrometry (OES) systems, and/or X-ray Fluorescence (XRF) or X-ray Diffraction (XRD) systems.
- Degree in preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Ability to travel from 75- 100% within the country, and tentative out side the country for training porpuses.
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
Nice To Haves
- Additional relevant certifications are advantageous
Responsibilities
- Install, maintain, troubleshoot, and repair complex equipment.
- Provide exceptional customer service.
- Respond to customer needs with short notice.
- Effectively train and support customers on equipment operation.
- Document service activities and prepare detailed reports.
- Meet customer satisfaction goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
