Field Service Engineer II

Waters Corporation • San Francisco, CA

1d

About The Position

Waters Materials Sciences Division is seeking a customer-focused Field Service Engineer II for its Field Service Organization in the San Francisco Bay Area Service Territory. The role provides technical expertise and service for TA Instruments’ scientific instrumentation and software across customer laboratories in industries including pharmaceutical and life sciences, chemical materials, clinical, food, environmental, forensics, academia, and government. The position is territory-based and includes travel within the designated territory, with occasional overnight travel.

Requirements

• Associate degree in chemistry, engineering, biology, or another science-related field.
• 0–2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
• Ability to perform effective system-level troubleshooting.
• Strong customer focus.
• Interpersonal savvy and ability to communicate appropriately with people at different expertise levels and adapt approach to customer needs.
• Personal integrity, trustworthiness, and ethical practice.
• Ability to work independently and make decisions.
• Effective time-management skills.
• System-level approach to problem solving.
• Analytical attitude and strong drive to resolve open issues.
• Excellent verbal and written communication skills.
• Clean driving license and valid passport required.
• Ability to travel within the designated territory, including occasional overnight travel.

Nice To Haves

• Bachelor’s degree preferred.
• Previous experience with the TA Instruments product suite preferred, including DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA.

Responsibilities

• Provide customer service and training; diagnose and troubleshoot customer problems and assist with parts management issues.
• Repair and install currently supported instrument models and accessories, gain limited knowledge of applications software, and calibrate instruments for efficient performance.
• Prepare reports, logs, and documentation of service and repair activities, including service reports for product reliability reporting; maintain current manuals, service notes, drawings, and other service materials.
• Complete and submit paperwork documenting work in progress, completed work, and other tracking information on time to department management.
• Maintain prompt, professional communications with customers and internal resources.
• Inform customers about service products and offerings and sell service products and contracts effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree