Engineer II, Field Service

Thermo Fisher Scientific • US - Iowa - Remote, IA

4d

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you will help deliver service for sophisticated analytical and scientific instruments. You will work with customers in research, industrial, and healthcare settings to install, maintain, troubleshoot, and repair complex equipment while providing excellent customer service. The role offers opportunities to work with advanced technology and contribute to scientific advancement and innovation.

The schedule is standard Monday through Friday. The role involves laboratory environments, use of some personal protective equipment, and lifting requirements. Travel within the assigned territory may be up to 50–75%.

Requirements

• An advanced degree with no prior experience, or a bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues down to component level.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Proficiency with Microsoft Office and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50–75% within the assigned territory.
• Ability to lift up to 50 lbs and work in various laboratory environments.
• English proficiency.
• Strong problem-solving abilities and capacity to work independently.
• Ability to respond to customer needs with short notice.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice To Haves

• Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Proficiency in additional languages.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide excellent customer service to customers in research, industrial, and healthcare settings.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs, including on short notice.
• Adhere to safety protocols and quality standards.
• Meet customer satisfaction goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level