Field Service Engineer II

United Grinding North America, Inc • Asheville, NC

4d • Onsite

About The Position

The Field Service Engineer II uses basic to intermediate knowledge of CNC machine electronics, mechanics, operations, and related engineering concepts to perform general repairs, debugging, preventive maintenance, and routine customer issue resolution. With readily available assistance, the role handles less-complex on-site machine repairs and technical issues, inspects malfunctioning or damaged products, investigates customer reports, and recommends corrective actions in consultation with higher-level Field Service Engineers.

The position also maintains performance records and analyzes technical problem reports to identify trends that may affect future design, production, service, and maintenance processes. It coordinates resolutions with applications engineering, spare parts team members, and other personnel, and communicates between customers and the company. The role requires extensive daily and overnight travel, regularly scheduled 12-hour Pitman shifts from 7 a.m. to 7 p.m., and regular as-needed overtime and weekend work. It has no supervisory responsibilities.

Requirements

• High school diploma and completion of a high school engineering program, an associate or bachelor's degree in an engineering discipline with one to three years of experience, or an equivalent combination of education, experience, and training.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Understanding of machine electrical and mechanical systems and the ability to debug them.
• Excellent analytical, interpersonal, and problem-solving skills.
• Experience in a fast-paced environment and ability to multitask while adapting to shifting priorities.
• Proven ability to maintain confidential information.
• Ability to travel extensively, including daily and overnight travel (85%).
• Availability for 12-hour Pitman shifts (7 a.m.–7 p.m.), with regular as-needed daily overtime and weekend work.
• Ability to bend, stoop, and crouch regularly to repair or adjust machinery.
• Ability to lift up to 50 pounds, with or without crane operation assistance.

Nice To Haves

• Knowledge and experience with other product line brands.

Responsibilities

• Independently handle less-complex on-site machine repairs, troubleshooting, and other technical issues.
• Inspect malfunctioning or damaged products to determine the nature and scope of problems.
• Investigate and resolve customer reports of less major significance.
• Consult with higher-level Field Service Engineers and recommend repairs, replacements, or other corrective actions.
• Maintain performance reports and analyze technical problem reports for trends affecting future design, production, service, and maintenance processes.
• Coordinate problem resolutions with applications engineering, spare parts team members, and other personnel to expedite repairs.
• Provide communication between customers and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED