Field Service Engineer II

Thermo Fisher Scientific • Cincinnati, OH

2d

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you will help deliver excellent service for sophisticated analytical and scientific instruments. You will work with customers in research, industrial, and healthcare settings to install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. The position offers opportunities to work with advanced technology and contribute to scientific advancement and innovation.

Requirements

• An advanced degree with no prior experience, or a bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues down to the component level.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50–75% within the assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English.
• Strong problem-solving abilities and capacity to work independently.
• Ability to respond to customer needs with short notice.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice To Haves

• Field of study in electronics, engineering, physics, chemistry, or a related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Knowledge of additional languages.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide excellent customer service to customers in research, industrial, and healthcare settings.
• Diagnose equipment issues, including at the component level.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs, including with short notice.
• Adhere to safety protocols and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level